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out our refund policy to feel safe and secure.
To cancel an order, please contact our support team by phone or via Live Chat as soon as possible, and confirm the cancellation by sending us a message on your order page.
Note: You cannot cancel your order if the paper has been completed and delivered to your order page on time. In this case, you can only request a refund due to quality concerns through the “Refund” button on your order page.
If the lateness of your paper is the reason that you are requesting a refund, contact our support team and submit a note on your order page immediately when you notice that the deadline has passed and you haven’t received your paper yet.
Note: If a delay occurs due to the late uploading of extra materials on your part, you cannot apply for a lateness refund.
Delay refunds and price recalculation don’t apply to revisions since the revision deadlines are set separately from those of the original orders.
Make sure you choose the correct deadline when filling out an order form. It would be perfect if there were a gap of at least 30% of the time between the deadline you’ve stated and the due date of your paper. Thus, you safeguard yourself in case there are flaws in the first version of your paper and a revision is needed.
If you are not completely satisfied with the quality of paper you receive, you have three options.
Note: If you have failed to provide the information required for dispute resolution within 14 days, your request will be canceled and no refund will be possible.
In this case, contact our support team via Live Chat, by phone, or through your order page for assistance. They will make the “Refund” button reappear on your order page.
If you are completely dissatisfied with the quality of paper you receive, you have three options.
If you choose the third option, the paper we created is posted online. Once that happens, its text links back to our website if googled or checked by plagiarism-detection software.
Note: If you haven’t provided the information required for dispute resolution within 14 days, your refund request will be canceled and no reimbursement will be possible.
If you have pressed the “Approve Order” button at least once, either on the initial or revised version of your paper, you are only eligible for a partial refund.
If your refund request is connected with payment issues or if you decide to cancel your order, your request will be processed within 3-4 business days.
If your refund request is connected with quality-based issues, it will be processed within two weeks.
Note: Keep in mind that some banks require more time to process the reimbursement procedure.
We are here to take care of any problems. Our support team works 24/7 and is always ready to assist you. Our dispute resolution specialists will help you with any critical issues.
We do our best to assign an appropriate writer to work on your paper, though situations where such a writer cannot be found are still possible. If this does occur, we will ask you whether there is still a sufficient amount of time before the deadline to keep searching. If there is no time left, we will issue you a full refund.
If you want a revision of a finished paper by a different writer, and we can’t find you a suitable expert, our dispute resolution specialist will review your claim. The reimbursement process starts when you place a refund request.
You have 14 days from the delivery of the last version of your paper to request a full refund. You have 14 days from the date of approval of the first version of your paper to request a partial refund.